V12bett respects the privacy of every player. This page explains in detail how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This Privacy Policy describes the personal data management practices of v12bett. By using our platform, you agree to the collection and use of information as described herein. We do not sell your personal data to third parties for marketing purposes.
V12bett ("we", "platform") is committed to protecting the privacy and security of the personal information of all users on our online betting platform. This Privacy Policy has been drafted in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia and international industry best practices.
This policy applies to all information collected through the v12bett website, mobile app, customer support services, and all our official communication channels. It covers all registered players and visitors to our website regardless of their location within Malaysia.
We understand that you trust us with your personal information when you register and use our platform v12bett. That trust is a responsibility we take seriously. Every data-related decision is made with the safety and best interests of our players as the priority.
To provide a secure, efficient, and compliant service, v12bett collects various types of information from players. Below is a summary of the data categories we collect and their purposes:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, gender, IC number | Age verification & identity (KYC) |
| Contact Information | Phone number, email address, residential address | Account communications & support |
| Financial Data | Deposit & withdrawal records, payment methods used | Transaction processing & AML |
| Technical Data | IP address, device type, web browser, operating system | Security & fraud detection |
| Activity Data | Gaming records, bets, login activity, game preferences | Service improvements & responsible gaming |
| Communication Data | Live chat recordings, support emails, feedback | Service quality improvement |
We only collect information required for the stated purpose. You are not obliged to provide any information unrelated to your account or transactions at v12bett.
Personal information collected by v12bett used responsibly for the following purposes only:
V12bett will not use your data for any purpose beyond those stated above without obtaining your prior consent. Any significant new use will be communicated to you via your registered email.
v12bett does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. However, in the following limited circumstances, we may share your information:
Payment processors (FPX gateway, eWallet), cloud computing providers, and cybersecurity firms bound by strict confidentiality agreements.
Regulatory agencies, law enforcement bodies, or judicial authorities when required under applicable Malaysian law.
Minimal information sharing with industry platforms or enforcement bodies to prevent fraud, money laundering, and financial crime.
In the event of a merger, acquisition, or asset sale, player data may be transferred to the new entity with prior notice given to players.
v12bett implements a multi-layered security framework to protect your personal information from unauthorised access, data breaches, or misuse:
While we enforce strict security measures, no online system can be guaranteed 100% secure. You also play an important role by keeping your password and login credentials confidential.
Platform v12bett uses cookies and similar tracking technologies to enhance the user experience and maintain platform security. Cookies are small data files stored on your device.
| Cookie Type | Purpose | Period |
|---|---|---|
| Essential Cookies | Maintaining login sessions, account security, and core platform functionality | Session only |
| Performance Cookies | Analysing how players use the platform for improvement purposes | 30 days |
| Preference Cookies | Saving your language settings, display preferences, and favourite game selections | 1 year |
| Security Cookies | Detecting suspicious activity and preventing unauthorised access | 7 days |
You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect certain functions on the v12bett platform. We recommend keeping cookies enabled for the best experience.
V12bett retains your personal information only for as long as necessary for the stated purposes or as required under Malaysian law. Our general retention guidelines are as follows:
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
Under Personal Data Protection Act 2010 (PDPA) Malaysia, you have the following rights regarding the personal data we hold:
Request a copy of the personal information we hold about you within 21 working days.
Request corrections to any inaccurate or incomplete information via your account settings or customer support.
Object to the processing of your data for direct marketing purposes at any time, without providing a reason.
Request a copy of your data in a machine-readable format for transfer to another service.
Request the deletion of your personal data, subject to applicable legal retention requirements.
Request a temporary restriction on the processing of your data while a dispute or review is in progress.
To exercise any of the above rights, contact our privacy team at support@v12bett.net. We will process your request within 14 business days.
In certain circumstances, v12bett may process or store your personal data on servers located outside Malaysia — for example, through international cloud computing providers. In such cases, we ensure:
Platform v12bett is intended for users aged 18 and above only. We do not knowingly collect personal information from individuals under the age of 18. Should we discover that a minor's information has been collected without consent, the account will be closed immediately and all associated data will be deleted.
If you believe someone under the age of 18 has registered on our platform, please contact us immediately at support@v12bett.net so that immediate action can be taken.
V12bett reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The "Updated" date at the top of this page will always reflect the latest version.
For significant amendments, we will notify players via their registered email or through a prominent notice on the platform v12bett at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to us through the following channels:
Support@v12bett.net
Response within 14 business days
Available 24/7 on the v12bett platform
Prompt response
Visit the FAQ page us for quick answers to frequently asked privacy questions.
We don't just comply with the law — we go further to ensure your privacy is fully protected at every level.
Every data handling process at v12bett is designed to fully comply with Malaysia's Personal Data Protection Act 2010. You are protected under local law.
We never sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data remains entirely yours.
All deposits and withdrawals via Touch 'n Go, GrabPay, DuitNow, and FPX are processed through an encrypted payment gateway — v12bett does not store your full card or account details.
You have full control over your data – request access, corrections, or deletion at any time. Our privacy team will respond within 14 business days.
We only collect information that is strictly necessary to deliver our services. Our data minimisation principle ensures we never retain what we don't need.
In the event of a data breach that may affect you, v12bett is committed to notifying you within 72 hours, in line with industry best practices.
Sign up for a v12bett account with confidence — your personal data is fully protected. Enjoy slots, football, Live Casino, and more with a minimum deposit of just RM20.
PDPA 2010 Protected · 18+ Only · Responsible Gaming